Delivery

Take advantage of the home delivery of our products in Brussels, and in various cities of Belgium. Thus, orders placed on the AsianOnlineStore arrive as quickly as possible. Delivery is made by the Seller and the order is delivered to the address indicated by the buyer. Once payment is finalized and approved, a sales invoice is sent to the user by email.

Delivery areas

The orders are delivered with a fee in all Brussel's towns and in some Belgian cities.

All locations are divided into five zones : 

Zone A (4€)

  • Etterbeek (1040)
  • Forest/Vorst (1190)
  • Ixelles/Elsene (1050)
  • Saint-Gilles/Sint-Gillis (1060)
  • Uccle/Ukkel (1180)

 Zone B (5€)

  • Anderlecht (1070)
  • Bruxelles-Ville/Brussel city (1000)
  • Koekelberg (1081)
  • Molenbeek (1080)
  • Saint-Josse-Ten-Noode (1210)
  • Drogenbos (1620)
  • Sint-Pieters-Leeuw (1600)
    • Ruisbroek (1601)
    • Vlezenbeek (1602)
  • Beersel (1650)
  • Lot (1651)

Zone C (6€)

  • Auderghem (1160)
  • Berchem-Sainte-Agathe (1082)
  • Ganshoren (1083)
  • Jette (1090)
  • Schaerbeek (1030)
  • Watermael-Boisfort (1170)
  • Woluwé Saint-Pierre (1150)
  • Woluwé Saint-Lambert (1200)
  • Kraainem (1950)
  • Linkebeek (1630)
  • Alsemberg (1652)
  • Huizingen (1654)
  • Rhode-Saint-Genèse (1640) 

    Zone D (7,5€)

    • Evere (1140)
    • Haren (1130)
    • Laeken (1020)
    • Neder-Over-Heembeek (1120)
    • Aalst (9300)
    • Affligem (1790)
    • Denderleeuw (9470)
    • Dworp (1653)
    • Halle (1500)
    • Iddergem (9472)
    • Grimbergen (1850)
    • Stombeek-Bever (1853)
    • Liedekerke (1770)
    • Machelen (1830)
    • Diegem (1831)
    • Dilbeek (1700)
    • Hoeilaart (1560)
    • Tervuren (3080)
    • Overijse (3090)
    • Tubize (1480)
    • Vilvoorde (1800)
    • Wezembeek-Oppem (1970)
    • Zaventem (1930)
      • Sterrebeek (1933)
      • Sint-Stevens-Woluwe (1932)
    • Wemmel (1780)

    Zone E (9€)

    • Asse (1730)
    • Hoeilaart (1560)
    • Ninove (9400)
    • Merchtem (1785)
    • Meise (1860)
    • Wolvertem (1861)
    • Opwijk (1745)
    • Ternat (1740)
    • Waterloo (1410)
    • Zellik (1731)

    Zone F (12€)

    • Braine-L'Alleud (1420)
    • Dendermonde (9200)
    • Mechelen (2800) 

    Zone G (15€)

    • Antwerp (2000)

        Therefore, deliveries in Zone C, D, E, F, G will only be made on Fridays and Saturdays. But if time permits, it may be possible to deliver the next day. In this case, we will send an email 12 hours before the delivery.

        Delivery time

        The Seller will make every effort to ensure that the order is shipped to the delivery address within 2 working days (for Brussels Area) following the validation of the order and the receipt of payment. 

        The deliverer will come to the address shared by the Buyer between 6pm and 8pm on working days (Tuesday to Friday) and between 2pm and 6pm on Saturdays. The deliverer will hand over the delivery bag(s) to the recipient or to any other person present at the address indicated. 

        Absence 

        In case of absence, an email will be sent to the Buyer. It will then be up to the Buyer to reply the Seller to agree either on a new delivery date to the same address, or on a new delivery date to a new address, or pick-up at the store selected. If both parties agree to a new delivery date, additional delivery costs of TWO (2) euros will be charged to the Buyer. 

        Failing to reply to the email within 2 days from the notice left by the deliverer or if the user is absent at the time of the new delivery, the order will be automatically returned to the seller, who will contact the user to schedule a new delivery of the order. In this case, additional delivery costs of 10 euros will be charged to the Buyer. 

        The delivery time indicated is only indicative. Failure to comply with it shall not give rise to any claim for damages on the part of the user.

        Force Majeure and Incorrect delivery address

        Any incorrect delivery address is the responsibility of the buyer and may result in additional charges. The delivery times indicated are not binding but are given as an indication only. If we encounter a problem that may cause a delay, we will notify you by e-mail and let you know the likely waiting period and/or propose an alternative. The sale will be cancelled if you do not react within 5 working days to this e-mail. 

        No delay in delivery may give rise to cancellation of the order or payment of damages to the buyer. In the event of non-delivery of the goods, any sums paid by the buyer will be reimbursed without interest or any other form of compensation.

        Complaints 

        It is up to the user to check the orders on arrival and to formulate any complaints that appear justified. If there are any complaints following the reception of the order, user must send an email to the address sales@asianonlinestore.be, subject "Claim of delivery", with at least 3 photos in support, all this within 4 hours after receipt of the order.